Dr. NICHOLAS WATSON

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Frederick Herzberg (17 April 1923 – 19 January 2000)

 

adopted from: http://businessstudiesmotivation.weebly.com

 

 

Hertzberg's two factor theory (Hygiene theory)

 

This is somewhat in relation to the theory of Maslow's hierarchy of needs. His theory is know as the two-factor theory or hygiene theory. He believes that there are certain satisfiers and dissatisfies for employees at work. Intrinsic factors are related to job satisfaction while extrinsic factors are related to dissatisfaction. He devised his theory on the question, "What do people want from their jobs?". He asked people to describe in detail when they felt very good or when they felt exceptionally bad. From these responses that was given, he concluded that opposite of satisfaction is not dissatisfaction, therefore, removing the dissatisfying aspect of a job doesn't necessarily make it satisfying. He says that the presence of certain factors in the organization is natural and the presence of the same does not lead to motivation. However, their non-presence leads to  demotivation. 

Examples of Hygiene factors:

• Security, status, relationship with subordinates, personal life, salary, work conditions, relationship with supervisor and company policy and administration.